Pendula user guides

• What is Pendula?

  Pendula is a conversational SMS and email platform that allows you to easily create exceptional two-way interactio...

• What does Pendula do?

  Businesses can make conversations with their customers easier than ever, by configuring and activating flows from ...

• How our customers use Pendula

  You can derive value and succeed through a variety of different ways: Deliver a better and consistent customer ex...

• SMS best practice

  SMS is a highly effective method of conversing with your customers, but there are a few things to bear in mind.   ...

• Joining the Pendula Community

  Quick links What is the Pendula Community? How to join and create a user Where to post How to create a post Follow...

• TUE 25, 2025 | Bug fixes & enhancements

  This release includes the following improvements. Release 20250325 Bug fixes & improvements 'Copy' is now 'Duplic...

• TUE 17, 2025 | Send test email, table tool, and criteria filter improvements

  This release includes the following improvements. Release 20250317 Send test email You can now send a test email f...

• MAR 11, 2025 | Improved flow error management and other UX/UI improvements

  This release includes the following improvements. Release 20250311 New error management in Flow Details We've mad...

• MAR 4, 2025 | BCC and CC email recipients

  This release includes the following improvements. Release 20250304   BCC and CC recipients in outbound emails CC ...

• FEB 24, 2025 | Email builder upgrade, dynamic content & activity 'Details' view

  This release includes the following improvements. Release 20250224 New email builder design We've made updates to...

• FEB 10, 2025 | Local date format support

  This release includes the following improvements. Release 20250210 Bug fixes & improvements Support for local da...

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• Intelligence Security

  Engagement Hub nodes that form part of the Intelligence Suite integrate with the OpenAi Enterprise API service. Th...

• Introduction to the Intelligence Suite

  Pendula’s Intelligence Suite empowers businesses to enhance customer interactions with automation, content generat...

• Using the Analyse sentiment node

  The Analyse sentiment node in Pendula enables businesses to evaluate customer sentiment from inbound messages. By ...

• Introduction to the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. What is t...

• Uploading a New CSV to the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Uploading...

• Best Practices for the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Best Prac...

• Triggering Flows with the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Triggerin...

• Default platform limits

  Overview The Pendula infrastructure is designed to handle high volumes of experiences across all our customers. Ma...

• History (deprecated)

  Quick links All experiences All outbound messages All inbound messages Filters Exporting In History, you can view...

• Creating a support ticket

  Providing the right information when submitting a support ticket helps us investigate and resolve your issue as qu...

• Glossary

  A Actions Nodes A node category that carries out designated functions after a trigger activates it. Actions are su...