Pendula user guides

• What is Pendula?

  Pendula is a conversational SMS and email platform that allows you to easily create exceptional two-way interactio...

• What does Pendula do?

  Businesses can make conversations with their customers easier than ever, by configuring and activating flows from ...

• How our customers use Pendula

  You can derive value and succeed through a variety of different ways: Deliver a better and consistent customer ex...

• SMS best practice

  SMS is a highly effective method of conversing with your customers, but there are a few things to bear in mind.   ...

• Joining the Pendula Community

  Quick links What is the Pendula Community? How to join and create a user Where to post How to create a post Follow...

• DEC 17, 2025 | Salesforce managed package updates

  This release includes the following improvements.Release 2.0.0Salesforce Managed Package updates and new featuresT...

• SEP 2, 2025 | Bug fixes & performance improvements

  This release includes the following improvements.Release 20250902Bug fixes & improvementsUpdated the flow details ...

• AUG 11, 2025 | Reply-to, contains operator

  This release includes the following improvements.Release 20250811Reply-toReply-to is now available in Outbound ema...

• JUL 16, 2025 | Dynamic content for email using variables

  This release includes the following improvements.Release 20250716Variables for Outbound EmailVariables let you dec...

• JUN 23, 2025 | Import email HTML, Experience search enhancements

  This release includes the following improvements.Release 20250616Import email HTML, side by side previewDesigning ...

• JUN 30, 2025 | Activity Sync for Kinesis

  This release includes the following improvements.Release 20250630Activity Sync for KinesisBuild flexible, real-tim...

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• Introduction to the Intelligence Suite

  Access to the Intelligence suite is currently limited to Early Access participants. Contact your Account Executive...

• Using the Analyse sentiment node

  Access to the Intelligence suite is currently limited to Early Access participants. Contact your Account Executive...

• Intelligence Security

  Access to the Intelligence suite is currently limited to Early Access participants. Contact your Account Executive...

• Introduction to the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. What is t...

• Uploading a New CSV to the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Uploading...

• Best Practices for the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Best Prac...

• Triggering Flows with the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Triggerin...

• Default platform limits

  Overview The Pendula infrastructure is designed to handle high volumes of experiences across all our customers. Ma...

• History (deprecated)

  Quick links All experiences All outbound messages All inbound messages Filters Exporting In History, you can view...

• Creating a support ticket

  Providing the right information when submitting a support ticket helps us investigate and resolve your issue as qu...

• Glossary

  A Actions Nodes A node category that carries out designated functions after a trigger activates it. Actions are su...