Pendula user guides

New to Pendula?

  • What is Pendula?

    Pendula is a conversational SMS and email platform that allows you to easily create exceptional two-way interactions with your cus...

  • What does Pendula do?

    Businesses can make conversations with their customers easier than ever, by configuring and activating flows from Pendula.   Quick...

  • How our customers use Pendula

    You can derive value and succeed through a variety of different ways: Deliver a better and consistent customer experience at scal...

  • SMS best practice

    SMS is a highly effective method of conversing with your customers, but there are a few things to bear in mind.   Quick links: Und...

  • Joining the Pendula Community

    Quick links What is the Pendula Community? How to join and create a user Where to post How to create a post Following posts How to...

What's new at Pendula

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Experience & Workflow Studio

  • How reply matching works

      Quick links 1. Are there any active conversations? 2. Are there any inbound SMS triggers? 3. Mark it as 'unmatched' and redirect...

  • Merge field errors and warnings

    You can see if your flow has any errors or warnings by looking at the right side of the menubar. Errors are highlighted within no...

  • Moving, swapping and replacing nodes

    Ever created an action step in a workflow and decided to move it? Pendula makes it easy to not only move a node to another spot in...

  • View and edit a flow

    Quick links View a flow Edit a flow Flow versions   View a flow View the layout and configuration settings of a flow. In the Flo...

  • Flow builder overview

    Flow builder overview Introducing the flow builder A flow is an automated workflow built in Pendula. Flows have triggers (things t...

  • Manage your flows

    In the Flow details page, you can manage your flow. Available actions depend on whether flow is active or terminated. Quick links ...

Engagement Hub

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Integrations Hub

Reporting Suite

  • History

    Quick links All experiences All outbound messages All inbound messages Filters Exporting In History, you can view a log of all ex...

Retention Optimisation Suite

  • Retention Optimisation Suite

    Quick links Retention Optimisation Suite overview Cumulative performance Top performing flows Exporting Retention Optimisation Su...