Pendula user guides

• What is Pendula?

  Pendula is a conversational SMS and email platform that allows you to easily create exceptional two-way interactio...

• What does Pendula do?

  Businesses can make conversations with their customers easier than ever, by configuring and activating flows from ...

• How our customers use Pendula

  You can derive value and succeed through a variety of different ways: Deliver a better and consistent customer ex...

• SMS best practice

  SMS is a highly effective method of conversing with your customers, but there are a few things to bear in mind.   ...

• Joining the Pendula Community

  Quick links What is the Pendula Community? How to join and create a user Where to post How to create a post Follow...

• SEP 23, 2024 | Export HTML from Outbound email node

  This release includes the following features and improvements.  Release 20240923 Bug fixes & improvements You ca...

• SEP 16, 2024 | UI Improvements

  This release includes the following improvement.  Release 20240916 Activating a flow with warnings now includes ...

• SEP 09, 2024 | .ICS support for email attachments

  This release includes the following features and improvements.  Release 20240909 Email attachments You can now u...

• SEP 02, 2024 | Activity Sync enhancements

  This release includes the following features and improvements.  Release 20240902     Activity Sync Activity Sync...

• AUG 26, 2024 | Email attachments

  This release includes the following features and improvements.  Release 20240826   Upload email attachments You...

• AUG 12, 2024 | Save a draft on top of an active flow

  This release includes the following features and improvements.  Release 20240812 Save a draft on top of an active...

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• Integrate Pendula with any data source

  Integrate Pendula with any external data source or application to leverage the data for your flows customised to y...

• History

  Quick links All experiences All outbound messages All inbound messages Filters Exporting In History, you can view...

• Reporting Point

  Quick links Settings Best practices The Reporting Point node allows you to contribute a conversion value every ti...

• Retention Optimisation Suite

  Quick links Retention Optimisation Suite overview Cumulative performance Top performing flows Exporting Retention...

• Introduction to the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. What is t...

• Uploading a New CSV to the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Uploading...

• Best Practices for the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Best Prac...

• Triggering Flows with the Customer Data Suite

  The Customer Data Suite is an Early Access feature. Contact your Account Executive for more information. Triggerin...

• Glossary

  A Actions Nodes A node category that carries out designated functions after a trigger activates it. Actions are su...