Learn about the messaging channels within Pendula, how to configure and send messages, best practices and regional guidelines
For marketers looking to authenticate their brand and to boost credibility in their client communication, sending emails from a cu...
Using rules, recipes and custom regex patterns
Build your own rules
Using custom regex
Rules, recipes and cu...
How do I reply to customers dynamically and sensitively in workflow?
How do I best include emojis in my reply matching...
Exact keyword match
Configure your custo...
What is the Outbound SMS node?
The outbound SMS node sends a single, outbound SMS to a recipient with both sent and failed outcome...
Merge fields are a powerful tool to personalise your communications and customer journeys, using either the customer data from you...
What is the Outbound Email node?
Build from scratch
Use HTML code
Inserting and editing images
What happens if the message matches two or more flows?
What happens if it matches a recipient number, but no flows?
What are GSM and non-GSM characters?
GSM characters are the standard character set for SMS, and includes letters of the English a...
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