Engagement Hub FAQ
Frequently asked questions about Pendula-supported channels in the Engagement Hub
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Can I use a dedicated IP address to send emails from Pendula?
Yes, you have the option to use a dedicated IP address for sending emails from Pendula. However, there are importa...
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Can Pendula send one-off emails or SMS?
Yes, flows can be configured to send on a recurring or one-off basis. Pendula can send both automated or manual me...
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What email address and sender name does Pendula use?
Emails are sent by default from a noreply@pendula.net address, and the sender name as your business. The sender na...
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What happens if someone replies back to an SMS or email sent from Pendula?
SMS: All replies are routed back to Pendula. If a flow is expecting certain keywords or phrases from a recipient, ...
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Can Pendula mask our mobile phone number as our business name?
Masking a mobile phone number means it can only be used for broadcast messaging, as recipients are unable to respo...
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Can Pendula mask emails from our own email address or domain?
Yes we can, however you'll firstly need to authorise Pendula to send on behalf of either a single email address or...
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