Configure Notification Emails
Overview
The Notification Emails setting allows you to specify which email addresses receive notifications about errors and issues affecting your tenant, so you can take action to resolve these issues in a timely manner. You can add, update, or remove recipients directly, keeping the list current as your team or responsibilities change
How to configure notification recipients
- Go to Settings.
- Select Notification Emails.
- Add one or more recipient email addresses.
- Select Save.
Recommended setup
- We recommend using a shared mailbox (e.g.
support@yourcompany.com) rather than an individual address. - Add multiple recipients if more than one team needs to be notified.
Which notifications trigger an email?
Recipients configured here will receive emails for:
- Activity Sync Errors
- Flow Error Alerts
Troubleshooting
I saved recipients but I’m not receiving notifications
Suggested checks:
- Confirm the recipients are correct and still present in Settings → Notification Emails.
- Check spam/junk folders and any mailbox rules.
- If the issue persists, contact Support with:
- tenant name / tenant ID (if known)
- the time the notification was expected
- the recipient emails you configured
- (optional) any relevant message/flow identifiers
What happens if no recipients are configured?
No notification emails will be sent unless at least one recipient is configured.