1. Pendula for Enterprise
  2. Pendula user guides
  3. Intelligence Suite

Get started
Introduction to the Intelligence Suite

Alex Pribula
Alex Pribula
  • Updated

Pendula’s Intelligence Suite empowers businesses to enhance customer interactions with automation, content generation, and decision-making. Integrated seamlessly into the Experience and Workflow Studio, Intelligence Suite nodes process and analyse customer data, generate personalised content, and make informed recommendations. This suite ensures businesses can craft dynamic, intelligent customer experiences with minimal effort.

What can you accomplish?

Intelligent content generation

The Generate content node allows businesses to craft highly personalised messages for each recipient. By leveraging real-time customer data, sentiment analysis, and previous interactions, businesses can ensure communications are engaging, relevant, and contextually aware.

  • Generate dynamic, automated SMS, email, or WhatsApp messages.
  • Personalise responses using merge fields and historical interactions.
  • Automate messaging strategies to optimise customer engagement.

To get started, see Using the Generate content node.

Analysing sentiment

The Analyse sentiment node in Pendula enables businesses to evaluate customer sentiment from inbound messages. By analysing tone and intent, this node helps workflows respond dynamically based on customer emotions, improving engagement strategies.

  • Identify positive, neutral, or negative sentiment in customer responses.
  • Route messages dynamically within workflows based on sentiment analysis.
  • Automate escalations or tailored messaging strategies based on customer emotions.

To get started, see Using the Analyse sentiment node.

Understanding customer intent

The Natural Language Processing (NLP) node helps businesses analyse inbound messages, interpret intent, and categorise responses for automated decision-making. Whether identifying customer sentiment or classifying responses, NLP enables smarter, more contextual interactions.

  • Automate message classification for seamless routing.
  • Improve response accuracy through intent recognition.
  • Optimise workflows with intelligent automation of customer replies.

To get started, see Using the Natural language processing node.

Optimising automated flows

Each Intelligence Suite node is designed to seamlessly integrate within Pendula’s Experience and Workflow Studio, enabling:

  • Automated decision-making based on real-time customer insights.
  • Flexible configuration to adjust parameters for different use cases.
  • Scalable solutions to enhance engagement across multiple touchpoints.