Reference
Intelligence Security
Engagement Hub nodes that form part of the Intelligence Suite integrate with the OpenAi Enterprise API service. This is different from ChatGPT, and is only accessible through API.
OpenAi’s documentation detailing their Enterprise environment, data processing and retention policies is available at the OpenAi Security Portal.
The data processed by OpenAI is dependent on the configuration put in place by the customer which will then be retained in accordance with OpenAI policies. The OpenAI account used by Pendula is an enterprise account so data provided by Pendula customers is not used for training data.
Each Pendula customer has their own Pendula tenant and an individual OpenAi account, to ensure no data is shared in the Pendula tenant and that OpenAi is only able to return responses for an individual tenant organisation.
This feature is only active for customers subscribing to the Pendula Intelligence Suite.
Our use of OpenAi as a sub-processor of your data is documented at the Pendula Trust Center.