Make a web request Data Action

Shrawani Bhattarai
Shrawani Bhattarai
  • Updated

Make a web request is an action node in Pendula that facilitates HTTP communication with external services during an experience. This article provides a comprehensive guide on configuring steps for authenticated web requests, employing methods like POST, GET, PUT, and PATCH.

What is a web request?

A web request is a bit like sending a detailed letter to an address, asking for specific information to be sent back, or to ask the recipient to perform an action, and then waiting for their response.

When you use the internet, HTTP (Hypertext Transfer Protocol) acts as a set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) on the web. In the context of a Pendula flow, we can use HTTP requests (web requests) to perform tasks or get information.

In the context of Make a web request node, an authenticated web request refers to a request sent with credentials to confirm the requester’s identity. This authentication can be accomplished through various methods, such as username/password, request headers, or bearer tokens, ensuring secure access to protected resources. Pendula supports the following HTTP methods for web requests -

GET: Retrieves data from a specified resource. Use GET in Pendula to fetch information needed for your workflows, such as customer details from an external CRM system.

POST: Submits data to be processed to a specified resource. Use POST in Pendula to create new entries, such as registering a new user in a database.

PUT: Updates a specific resource completely through the replacement of its current state with the one provided in the request body. Use PUT in Pendula for comprehensive updates, like changing a complete user profile or updating an entire record.

PATCH: Applies partial modifications to a resource. Use PATCH in Pendula for making incremental updates, such as adjusting a single attribute of a customer record like an email address or phone number.

Usage scenario

Some examples of how Make a web request can be used include:

  • Retrieving Data: You might send a web request to get data from a database. For example, if you're looking at customer demographics, your request would ask for this specific information from the specified service (for instance, a CRM).
  • Sending Data: Similarly, you might need to send information, like updating customer records or posting content to social media. This involves sending a web request to the relevant service with the data you want to upload or modify.

The following example demonstrates a practical application of the Make a web request within a flow, illustrating how these messages are processed to ensure an effective feedback loop following a new purchase.


Configuring the action

Prerequisite for creating an authenticated web request

For authenticated web requests, ensure you securely store the necessary credentials from the external service within the Integrations page. These credentials will be essential for configuring the Make a web request node to authenticate and authorise the request for secure data exchange.

For a detailed guide on creating an authenticated web request credential, see Make a web request Authentication

Creating and configuring a web request

  1. When building your flow, drag and drop the Make a web request node onto the canvas at the desired point where you want to make a web request. web-request-node-settings.png
  2. In the Request details section, select the HTTP request method you want to use (GET , PUT , PATCH or POST ) The external service you are calling out to will inform you on what method is suitable.

  3. Enter the API endpoint URL – this is the address where you want to send the request to.

    You can dynamically customise your request's URL with data from previous nodes in the flow by using merge fields directly into the URL parameters. This method allows the API endpoint to adapt based on context, effectively using real-time data to query specific information or actions relevant to the user.

    In this configuration, userId and mobile are mergefields within the URL. They are dynamically replaced with actual values from previous nodes when the flow executes.

  4. Under Authentication, specify if your request requires verification. Select 'Bearer', 'Username & Password', or 'Headers' for authenticated access.

    If the credential hasn't been added for authenticated access, you can add one in the Integrations page. See Make a web request Authentication

  5. You can also add headers in the Request headers section, if necessary.

    For headers related to security, such as 'Authorization' , add these through your web request credentials in the Integrations page. This helps centralise security management and simplifies the configuration process.

Using 'GET': Validate payloads and use webhook merge fields

When using the 'GET' request type, data is received from the external service and is brought into the flow. You can reference this data using merge fields later in the flow.

For a detailed guide on merge fields, see Working with merge fields

To view these merge fields, simply copy the request body of the payload from the external service (not including headers) and paste into the Payload sample field of Make a web request. The Payload sample must be in JSON format (key value pairs, objects, arrays).

Here's an example of the request body of a payload, in JSON format:

"userid": "harrison-example",
"firstname": "harrison",
"lastname": "koenig",
"mobile": "+61400000000"

When you paste the sample data into the field, Pendula checks to make sure the data is correctly formatted, and highlights any errors that may need to be corrected, so you can be confident the data is valid before starting the flow.


Using ‘PUT’ ‘PATCH’ and ‘POST’: Using key value pair

In the Request body section, you can select content type (JSON by default) and configure the request body payload using the property builder.


  1. In the Property field, type the name of the data attribute you want to include in your request (e.g., username, email).
  2. Select the Type from the dropdown: string, boolean, or number, depending on the data you need to input.
  3. In the Value field, input the actual data or select the merge field icon to dynamically insert data from previous nodes.

If you wish to build your own JSON payload using code, you can select the ellipses next to the property builder, and choose Convert to code. Note that this action is not reversible, and you'll need to Reset to get the property builder back.

If you wish to send an empty request body for PUT , PATCH or POST actions, you can select the ellipsis icon > Convert to code.