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What happens if someone replies back to an SMS or email sent from Pendula?

Georgia White
Georgia White

SMS:

All replies are routed back to Pendula.

If a flow is expecting certain keywords or phrases from a recipient, it'll automatically action these responses based on what you have configured within the flow builder.

What happens if someone replies back to an email sent from Pendula?

Pendula does not manage inbound messages for email, rather these are sent directly to the reply to address configured for your tenant or specified within the custom sender settings within the flow builder.