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Malcolm Jacobson

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Recent activity by Malcolm Jacobson

  • Adding email and SMS message previews

    OverviewThe package ships two LWC components for rendering Message__c records and a pre-built record page that wires them together. After installation, one manual activation step is required before...

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  • Viewing events in the Activity Timeline

    The Pendula managed package adds a custom lookup field, Pendula Message (P4E_Message__c), to the standard Salesforce Event object. This field is populated on every Activity Sync event and provides ...

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  • Activity Sync Integration Permission Set

    The Pendula_Activity_Sync_Integration permission set grants the dedicated Salesforce integration user the permissions required to connect a Pendula tenant to Salesforce and run Activity Sync.Assign...

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  • Assigning Permission Sets

    How Permission Sets WorkSalesforce permission sets are additive layers. A user's effective permissions are the union of their profile permissions plus every permission set assigned to them. Assigni...

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  • Adding Console to Salesforce records

    The Pendula Console component can be placed on any Salesforce record page — not just Contact, Lead, User, or Person Account pages. When placed on objects like Case, Opportunity, or custom objects, ...

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  • SMS Templates

    SMS Templates allow you to define common message types that a Console user can select from a list, saving them the time required to manually type the message, and ensuring that the message conforms...

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  • JUN 15, 2026 | Pendula for Salesforce Managed Package version 3.0

    Version 3.0 of the Pendula Salesforce Package contains a range of new features to improve your experience within Salesforce. Highlights include: Templates for SMS messages Improved Console UI for e...

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  • BYO SES overview

    Our BYO SES connection provides the option to use your existing Amazon SES account with our email flows, instead of using our built-in email provider.Benefits Email accounts, domains, and billing a...

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  • MAR 9, 2026 | Self-service activity sync for Salesforce

    Customers using the Pendula managed package for Salesforce can now enable activity sync to their Salesforce org from the Integrations page of their Pendula tenant.When you connect your tenant to a ...

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  • DEC 17, 2025 | Salesforce managed package updates

    This release includes the following improvements.Release 2.0.0Salesforce Managed Package updates and new featuresThe version 2.0.0 release of the Pendula for Enterprise Salesforce Managed Package p...

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