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Malcolm Jacobson

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Activity overview

Latest activity by Malcolm Jacobson

  • Malcolm Jacobson created an article,

    DEC 17, 2025 | Salesforce managed package updates

    This release includes the following improvements.Release 2.0.0Salesforce Managed Package updates and new featuresThe version 2.0.0 release of the Pendula for Enterprise Salesforce Managed Package p...

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  • Malcolm Jacobson created an article,

    Working with Salesforce DATE and DATE/TIME fields

    Pendula converts dates and times from external systems into a format that standardises data for internal processing.When you use this data in external messages, you can use the Format date node to ...

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  • Malcolm Jacobson created an article,

    Salesforce Frequently Asked Questions (FAQ)

    This page lists some frequently asked questions about the Pendula Salesforce integration.How do I resolve an expired access/refresh token error?If the OAuth connection between Pendula and your Sale...

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  • Malcolm Jacobson created an article,

    Generate email unsubscribe link node

    The Generate email unsubscribe link action creates a single merge field that contains all of the tracking keys from an Email unsubscribe trigger node. This merge field can be used to add an unsubsc...

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  • Malcolm Jacobson created an article,

    Email unsubscribe trigger node

    The Email unsubscribe trigger node is used to start a Pendula flow when a recipient clicks an unsubscribe link in an email. Tracking keys The information contained in the link is defined by adding ...

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  • Malcolm Jacobson created an article,

    How to process email unsubscribe requests

    Processing email unsubscribe requests in a timely manner is essential to complying with marketing regulations and maintaining a good sender reputation score. Pendula’s powerful unsubscribe features...

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  • Malcolm Jacobson created an article,

    Using Salesforce picklist values in filters

    Salesforce picklists contain more than one item that can be selected as a value from a list. Where the picklist is configured to support multi-select, you are able to choose more than one value. Co...

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  • Malcolm Jacobson created an article,

    Intelligence Security

    Access to the Intelligence suite is currently limited to Early Access participants. Contact your Account Executive for more information. Engagement Hub nodes that form part of the Intelligence Suit...

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  • Malcolm Jacobson created an article,

    How CC and BCC work in outbound email

    Pendula supports CC (carbon copy) and BCC (blind carbon copy) recipients in outbound emails, allowing you to include additional recipients for transparency or archiving purposes. This article outli...

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  • Malcolm Jacobson created an article,

    Triggering Salesforce flows from Pendula objects

    If you plan to use Salesforce flows to perform an action when a Pendula object is created or updated, we recommend using the Run Asynchronously option. This will prevent potential conflicts betwee...

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