User

Georgia White

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Total activity 15
Last activity
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Activity overview

Latest activity by Georgia White

  • Georgia White created an article,

    Can Pendula mask our mobile phone number as our business name?

    Masking a mobile phone number means it can only be used for broadcast messaging, as recipients are unable to respond back to any communications from this number. For this reason, Pendula provides y...

    • Georgia White
    • 1 follower
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  • Georgia White created an article,

    What happens when someone is halfway through a previous flow version and a new flow version is activated?

    All previous flow versions will be automatically set to 'Draining' status, meaning experiences in the previous flow version will continue to experience the configuration of that flow version. Consi...

    • Georgia White
    • 1 follower
    • 0 comments
    • 0 votes
  • Georgia White created an article,

    What happens if someone replies back to an SMS or email sent from Pendula?

    SMS: All replies are routed back to Pendula. If a flow is expecting certain keywords or phrases from a recipient, it'll automatically action these responses based on what you have configured within...

    • Georgia White
    • 1 follower
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  • Georgia White created an article,

    Can Pendula mask emails from our own email address or domain?

    Yes we can, however you'll firstly need to authorise Pendula to send on behalf of either a single email address or your domain. Please contact the Support Team if you'd like to enable email masking.

    • Georgia White
    • Updated
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  • Georgia White created an article,

    What email address and sender name does Pendula use?

    Emails are sent by default from a noreply@pendula.net address, and the sender name as your business. The sender name and reply to address of an email can be customised at any time under the Custom ...

    • Georgia White
    • 1 follower
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  • Georgia White created an article,

    How do I make changes to a flow once it has been activated?

    Once a flow has been activated, you can still make changes to it if required, including updating the SMS or email templates it is using. To edit an active flow, you'll first need to pause it. See M...

    • Georgia White
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes