Quick links
What channels can Pendula send communications?
Can Pendula send one-off emails or SMS?
Can Pendula mask our mobile phone number as our business name?
What email address and sender name does Pendula use?
Can Pendula mask emails from our own email address or domain?
What happens if someone replies back to an SMS sent from Pendula?
What happens if someone replies back to an email sent from Pendula?
What channels can Pendula send communications?
The primary communication channel is two-way SMS. Pendula also supports communication via outbound email.
Can Pendula send one-off emails or SMS?
Yes, flows can be configured to send on a recurring or one-off basis. Pendula can send both automated or manual messaging to specified groups of recipients, and supports one-to-one SMS via the console.
Can Pendula mask our mobile phone number as our business name?
Masking a mobile phone number means it can only be used for broadcast messaging-as recipients are unable to respond back to any communications from this number. For this reason, Pendula provides you with a mobile phone number unique to your organisation, which you can use for all automated and ad-hoc messaging between your business and your customers.
We recommend your customers save this number in their mobile, as it won't change while you're using Pendula.
What email address and sender name does Pendula use?
Emails are sent by default from a noreply@pendula.net address, and the sender name as your business. The sender name and reply to address of an email can be customised at any time under the Custom sender settings of an outbound email node. See Configuring conversation nodes for more information.
Additionally, Pendula can mask emails from an internal business address or domain once this has been authorised by you.
Can Pendula mask emails from our own email address or domain?
Yes we can, however you'll firstly need to authorise Pendula to send on behalf of either a single email address or your domain.
Please contact the Support Team if you'd like to enable email masking.
What happens if someone replies back to an SMS sent from Pendula?
All replies are routed back to Pendula.
If a flow is expecting certain keywords or phrases from a recipient, it'll automatically action these responses based on what you have configured within the flow builder.
What happens if someone replies back to an email sent from Pendula?
Pendula does not manage inbound messages for email, rather these are sent directly to the reply to address configured for your tenant or specified within the custom sender settings within the flow builder.