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Malcolm Jacobson

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Activity overview

Latest activity by Malcolm Jacobson

  • Malcolm Jacobson created an article,

    BYO SES overview

    Our BYO SES connection provides the option to use your existing Amazon SES account with our email flows, instead of using our built-in email provider.Benefits Email accounts, domains, and billing a...

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  • Malcolm Jacobson created an article,

    Setting up Custom Domains for secure email delivery using Pendula

    For marketers looking to authenticate their brand and boost credibility in client communication, sending emails from a custom domain is essential. This guide will walk you through the proces...

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  • Malcolm Jacobson created an article,

    MAR 9, 2026 | Self-service activity sync for Salesforce

    Customers using the Pendula managed package for Salesforce can now enable activity sync to their Salesforce org from the Integrations page of their Pendula tenant.When you connect your tenant to a ...

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  • Malcolm Jacobson created an article,

    DEC 17, 2025 | Salesforce managed package updates

    This release includes the following improvements.Release 2.0.0Salesforce Managed Package updates and new featuresThe version 2.0.0 release of the Pendula for Enterprise Salesforce Managed Package p...

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  • Malcolm Jacobson created an article,

    Working with Salesforce DATE and DATE/TIME fields

    Pendula converts dates and times from external systems into a format that standardises data for internal processing.When you use this data in external messages, you can use the Format date node to ...

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  • Malcolm Jacobson created an article,

    Salesforce Frequently Asked Questions (FAQ)

    This page lists some frequently asked questions about the Pendula Salesforce integration.How do I resolve an expired access/refresh token error?If the OAuth connection between Pendula and your Sale...

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  • Malcolm Jacobson created an article,

    Generate email unsubscribe link node

    The Generate email unsubscribe link action creates a single merge field that contains all of the tracking keys from an Email unsubscribe trigger node. This merge field can be used to add an unsubsc...

    • Malcolm Jacobson
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  • Malcolm Jacobson created an article,

    Email unsubscribe trigger node

    The Email unsubscribe trigger node is used to start a Pendula flow when a recipient clicks an unsubscribe link in an email. Tracking keys The information contained in the link is defined by adding ...

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  • Malcolm Jacobson created an article,

    How to process email unsubscribe requests

    Processing email unsubscribe requests in a timely manner is essential to complying with marketing regulations and maintaining a good sender reputation score. Pendula’s powerful unsubscribe features...

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  • Malcolm Jacobson created an article,

    Using Salesforce picklist values in filters

    Salesforce picklists contain more than one item that can be selected as a value from a list. Where the picklist is configured to support multi-select, you are able to choose more than one value. Co...

    • Malcolm Jacobson
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