Pendula is enabling Multi-factor authentication on April 29, 2024

Angel Cheung
Angel Cheung
  • Updated

As part of our commitment to enhancing security measures, we’re excited to announce that Pendula will be implementing Multi-factor Authentication (MFA) for non-SSO users from April 29, 2024.

What is MFA and why is Pendula enabling it?

Enabling MFA adds an extra layer of protection to your Pendula account, ensuring that your data remains secure from unauthorised access.

Pendula supports several types of verification methods:

  • Time-based one-time passwords: Use a temporary code to login, generated by third-party Authenticator apps such as Google Authenticator (iOS or Android) or Authy (iOS or Android).
  • Built-in authenticators: Use your device's built-in authenticator service, such as TouchID, FaceID or Windows Hello.
  • Email verification code: Use a temporary code to login, sent by Pendula to the email address associated with your Pendula tenant.

What is required when MFA is turned on?

Here’s a brief of what to expect when MFA is enabled for your Pendula org:

  • First time users will be prompted to type in their email and password, before registering for one or more verification methods following on-screen prompts.
  • Subsequent logins to any Pendula tenant will require a user to complete this verification method as an additional step after entering their username and password.

What do I need to action now?

If you don't have access already, download a third-party Authenticator app, such as Google Authenticator (iOS or Android) or Authy (iOS or Android).

If your team currently shares a username and password, please reach out to your Expert Services or Customer Success Manager as this won’t be possible once MFA is active.

More questions?

Please reach out to our Support team for further information.