How to
Using Salesforce picklist values in filters

Salesforce picklists contain more than one item that can be selected as a value from a list.

Where the picklist is configured to support multi-select, you are able to choose more than one value.

Common use cases for these types of picklists include memberships, where a customer may belong to more than one organisation, or product parts, where more than one product part may be required to fulfill an order.

You can reference multiple picklist values in a Pendula flow by using the following syntax:

{option 1;option 2;option 3}

Make sure that there are no spaces between each of the option values.

So if we wanted to send recipients down a particular path when their coffee order matched the values shown in the screenshot above, we could use the Criteria Split to identify recipients who had selected the Hot water and One shot values, as shown below.

We can add extra criteria, as required, to cater for different combinations of the picklist values.