How to
Sending and receiving Console messages in the Salesforce mobile app
The Salesforce mobile app can be used to send and receive messages from the Pendula Console.
You can download and install the Salesforce mobile app from the app store for your mobile device.
If your Salesforce Administrator has enabled it, the Pendula Console will be available in the mobile app on the same records that are enabled in the Salesforce web app.
To send a Console message from the Salesforce mobile app:
- Select the Salesforce record you want to message from the Salesforce mobile app.
- Select the Console quick link.
- Type your message into the Message body field.
- Press the arrow icon to send the message.
Your message, and any replies, will appear in the Console view.