Concept
Activity
What is activity?
Activity represents any action or event that occurs during an experience after a flow is activated. This includes high-level events like an experience starting or completing, as well as granular node-specific events such as a message being queued, delivered, or an API request being executed.
Why is activity important?
Viewing activity can help you:
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Troubleshoot issues: Identify failed or errored experiences and diagnose their causes (e.g., delivery failures or configuration errors).
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Monitor performance: Track recipient engagement, such as messages delivered, opened, or clicked, or replies received.
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Optimise interactions: Analyse activity data to refine communications, or identify bottlenecks in campaigns and automations.
For real-time monitoring and automation for all activity across all flows, consider leveraging Activity Sync, which provides real-time streaming of activity data to your desired destination.
How to view activity
You can view activity in several places within Pendula:
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Flow details page: The Activity Summary section provides a high-level overview of total, active, completed, and failed experiences for a specific flow. Learn more in Navigate the Flow details page.
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Experiences tab: Search and filter experiences to explore activity tied to specific interactions. Learn more in Navigate the Flow details page.
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Experience details page: Drill down into individual experiences to view a detailed timeline of all associated activities. Learn more in Navigate the Experience details page. and the Understanding each activity section.
What kind of data is captured in activity?
Activity data often includes personally identifiable information (PII). This data can include:
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Recipient information: Phone numbers, email addresses, and other identifiers used in flow interactions.
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Message content: Message bodies, including merge fields replaced with real data.
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Node-specific details: Configuration settings and responses associated with each action.
This level of detail is essential for effective troubleshooting and ensuring flows operate as intended.