Reference
Pendula Salesforce Package architecture and objects
This article describes the architecture, message flow and objects of the Pendula Salesforce Package.
The Pendula package provides the following features for Salesforce customers.
Pendula tenant to Salesforce
Messages sent to or from your Pendula tenant are synchronised to your Salesforce org after you install the Pendula manage package.
These messages include flow, message and experience data, written to the custom objects associated with the Pendula package.
Customers using the Pendula Console can see the complete history of any messages sent to or received from a selected recipient.
Activity Sync
Activity Sync sends a record of all inbound and outbound activity within your Pendula instance to your Salesforce org, and writes that data to the Pendula Message and Pendula Message Event objects.
Recipient Matching
When a message is sent from or received by Pendula, the message includes details about the recipient that received or sent the message.
This information is used to automatically match the message to an existing record within your Salesforce org. If no match is found, the message appears as an Unmatched message type in the list of message records.
Pendula Salesforce objects
The Pendula for Enterprise Salesforce package contains four custom objects.
Console Message
The Console Message object records outbound messages sent from the Pendula Console to a customer.
Field Label | Field Name | Data Type |
Actioned | Pendula4E__Actioned__c |
Checkbox |
Body | Pendula4E__Body__c |
Text Area(32768) |
Console Message Number | Name |
Auto Number |
Contact | Pendula4E__Contact__c |
Lookup(Contact) |
Created By | CreatedById |
Lookup(User) |
Last Modified By | LastModifiedById |
Lookup(User) |
Lead | Pendula4E__Lead__c |
Lookup(Lead) |
Message Date Time | Pendula4E__Message_Date_Time__c |
Date/Time |
Owner | OwnerId |
Lookup(User,Group) |
Person Account | Pendula4E__Person_Account__c |
Lookup(Account) |
ToNumber | Pendula4E__To_Number__c |
Phone |
User | Pendula4E__User__c |
Lookup(User) |
Message
The Message object records inbound messages sent from Pendula to Salesforce.
Field Label | Field Name | Data Type | Values |
Body | Pendula4E__Body__c |
Long Text Area(32768) | |
Channel | Pendula4E__Channel__c |
Picklist | SMS |
Console Message | Pendula4E__Console_Message__c |
Lookup(Console Message) | |
Created By | CreatedById |
Lookup(User) | |
Direction | Pendula4E__Direction__c |
Picklist | Outbound Inbound |
Email Body HTML | Pendula4E__Email_Body_HTML__c |
Long Text Area(131072) | |
Email From Address | Pendula4E__Email_From_Address__c |
Text(80) | |
Email Reply To | Pendula4E__Email_Reply_To__c |
Text(80) | |
Email Subject | Pendula4E__Email_Subject__c |
Text Area(255) | |
Email To Address | Pendula4E__Email_To_Address__c |
Text(80) | |
Experience Id | Pendula4E__Experience_Id__c |
Text(255) (External ID) | |
Flow Id | Pendula4E__Flow_Id__c |
Text(36) (External ID) | |
Flow Name | Pendula4E__Flow_Name__c |
Text Area(255) | |
Flow Version | Pendula4E__Flow_Version__c |
Text(5) | |
From Number | Pendula4E__From_Number__c |
Phone | |
Last Modified By | LastModifiedById |
Lookup(User) | |
Message Date Time | Pendula4E__Message_Date_Time__c |
Date/Time | |
Message Id | Pendula4E__Message_Id__c |
Text(36) (External ID) (Unique Case Sensitive) | |
Message Number | Name |
Auto Number | |
Owner | OwnerId |
Lookup(User,Group) | |
Record Type | RecordTypeId |
Record Type | |
Reply Match Type | Pendula4E__Reply_Match_Type__c |
Picklist | Exact Match (Conversation) Exact Match (Trigger) Rule Match (Conversation) Rule Match (Trigger) Unmatched |
Reply Path Label | Pendula4E__Reply_Path_Label__c |
Text(25) | |
SMS Segment Count | Pendula4E__SMS_Segment_Count__c |
Number(18, 0) | |
Status | Pendula4E__Status__c |
Picklist | Queued Sent To Gateway Delivered Failed Bounced Opened |
Tenant Id | Pendula4E__Tenant_Id__c |
Text(50) | |
Timestamp | Pendula4E__Timestamp__c |
Date/Time | |
To Number | Pendula4E__To_Number__c |
Phone |
Message Event
The Message Event object records events related to inbound and outbound Pendula messages.
Field Label | Field Name | Data Type | Values |
Created By | CreatedById |
Lookup(User) | |
Last Modified By | LastModifiedById |
Lookup(User) | |
Message | Pendula4E__Message__c |
Lookup(Message) | |
Message Event Number | Name |
Auto Number | |
Message Id | Pendula4E__Message_Id__c |
Text(36) | |
Owner | OwnerId |
Lookup(User,Group) | |
Status | Pendula4E__Status__c |
Picklist | Sent To Gateway Delivered Failed Bounced Opened |
Tenant Id | Pendula4E__Tenant_Id__c |
Text(255) | |
Timestamp | Pendula4E__Timestamp__c |
Date/Time |
Message Recipient
The Message Recipient object is used to record the association between a Pendula message and the native Salesforce recipient.
Field Label | Field Name | Data Type |
Contact | Pendula4E__Contact__c |
Lookup(Contact) |
Created By | CreatedById |
Lookup(User) |
Last Modified By | LastModifiedById |
Lookup(User) |
Lead | Pendula4E__Lead__c |
Lookup(Lead) |
Message | Pendula4E__Message__c |
Master-Detail(Message) |
Message Recipient Number | Name |
Auto Number |
Person | Pendula4E__Person__c |
Lookup(Account) |
User | Pendula4E__User__c |
Lookup(User) |