Reference
Message records in Salesforce
All outbound and inbound communication sent to and from Pendula is synced back to your Salesforce environment as Pendula4E__Message__c
records.
A message record contains:
- the contents of what was sent;
- the recipient record (or records) it matches back to; and,
- if available, the context of the message (the Pendula flow it was sent by)
How to view message records within Salesforce
In the Pendula app, select the Messages tab.
You can view message records based on the following list views:
- Recently Viewed
- All
The following table lists the information available in each message record.
Message record data
Let's take a look at the message object and fields.
Field | Purpose |
Message Number | The unique identifier of the message - e.g. M-000150 |
Channel |
The type of message sent from or to Pendula.
|
Direction |
The direction of the message.
|
Flow Name | The name of the flow that sent or received the message |
Flow Version | The version of the named flow that sent or received the message |
Flow Id | The unique identifier of the flow - e.g. 7a375262-9371-4266-a64d-530ec3c99711 |
Status |
The status of the message. This will change depending on the lifecycle of the message.
|
Message Date Time | The date/time when the message was sent or received |