Angel Cheung
Articles
Recent activity by Angel Cheung
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How reply matching works
What is Reply Matching? Reply matching is the process of evaluating incoming messages to determine the appropriate flow or action based on predefined criteria. This involves checking messages again...
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Best practices for creating two-way conversations with reply matching
When creating flows that contain complex rules in the Conversation Node or Inbound SMS triggers, it's important to consider how to handle both free replies and expected responses. Leverage how repl...
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Understanding non-GSM characters
Working with SMS What are GSM characters? GSM characters refer to the standard character set used for encoding SMS messages. This set, known as GSM 7-bit alphabet, includes the following: Letters...
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OCT 8, 2024 | New message segment and character counters
This release includes the following features and improvements. Release 20241008 New message segment and characters counters You can now easily track the number of segments and character count in ...
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SEP 16, 2024 | UI Improvements
This release includes the following improvement. Release 20240916 Activating a flow with warnings now includes clearer messaging to help you understand potential issues.
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JUL 01, 2024 | Node outcomes & advanced settings: Web request
This release includes the following features and improvements. Release 20240701 Node outcomes for Web request You can personalise experiences based on the outcome of a Make a Web Request node. Fo...
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MAY 20, 2024 | Bug fixes & enhancements
This release includes the following features and improvements. Release 20240520 Fixed a bug in the Outbound email node where the email design saves an empty HTML template when cancelled without sa...
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MAY 13, 2024 | Outbound SMS and Conversation node outcomes
This release includes the following features and improvements. Release 20240513 Node outcomes for Outbound SMS and Conversation node Personalise experiences based on the outcomes of a node – for e...
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MAY 13, 2024 | Bug fixes
This release includes the following features and improvements. Release 20240513 Fixed a bug where the Unmatched Trigger flow could not be activated
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APR 29, 2024 | Drag to create new paths
This release includes the following features and improvements. Release 20240429 Drag the semi-circle at the end of the node to create a new path. For nodes with outcomes, drag the outcome itself ...
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