Angel Cheung
Articles
Recent activity by Angel Cheung
-
Unmatched message trigger
Complete overview of Flow Builder The Unmatched message trigger is a global flow that is triggered whenever a message is marked as “Unmatched”, when UnmatchedMessageEvent is published to the event ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Webhook trigger: Configuring Pendula with third party applications
Webhook trigger node A webhook is a way for an application to automatically exchange real-time data with other applications. It functions as an HTTP request triggered by an event in a source applic...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How our customers use Pendula
You can derive value and succeed through a variety of different ways: Deliver a better and consistent customer experience at scale Automate manual and time-consuming tasks like emails and phone ca...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
MAR 11, 2025 | Improved flow error management and other UX/UI improvements
This release includes the following improvements. Release 20250311 New error management in Flow Details We've made it easier to review and manage errored flows: Error tab: A new 'Errors' tab is n...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
SMS best practice
SMS is a highly effective method of conversing with your customers, but there are a few things to bear in mind. Quick links: Understand the legal obligations of using SMS Start with your data Don...
- Updated
- 2 followers
- 0 comments
- 1 vote
-
Conversation node
How does reply matching work?Best practices for creating two way conversations with reply matching Configure your customer conversations based on anything you receive and progress flow experiences ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
MAR 4, 2025 | BCC and CC email recipients
This release includes the following improvements. Release 20250304 BCC and CC recipients in outbound emails CC (carbon copy) and BCC (blind carbon copy) recipients can now be added to your email...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Joining the Pendula Community
Quick links What is the Pendula Community? How to join and create a user Where to post How to create a post Following posts How to comment on a post How to vote on a post Community guidelines Wh...
- Updated
- 1 follower
- 0 comments
- 1 vote
-
Outbound SMS
Complete overview of the flow builder Send a single SMS to a designated recipient. The node offers two outcome paths based on message delivery status—sent and not sent. Handle fallbacks and failure...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Rules and recipes
In this article, you'll learn how to use rules, recipes, and custom regex patterns to manage customer replies in the Conversation Node and Inbound SMS Trigger node. These tools help you set up cond...
- Updated
- 2 followers
- 0 comments
- 0 votes