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Reference
Phone number to E.164 node

Jermaine Issa
Jermaine Issa
  • Updated

Please contact your Customer Success Manager to get access to this node. This is a dedicated feature that is not generally available.

What is phone number to E.164?

The phone number to E.164 function converts a phone number into the E.164 international standard format which ensures the number is universally recognised and valid for global use. E.164 format consists of a + symbol, followed by country code, then the national number (without spaces, dashes, or parentheses). This standardisation helps ensure consistency when handling phone numbers across different systems and services.

E.164 format example:

  • For a U.S. phone number, (555) XXX-XXXX would be converted to +1555XXXXXXX.
  • For a U.K. phone number, XXX XXXX XXXX would be converted to +44XXXXXXXXXX.

Usage scenarios

In this scenario, the Salesforce console requires phone numbers to be in E.164 format to accurately match inbound messages to the correct lead, contact, or account. If the phone number isn't in this format, the system cannot match the inbound message to the stored record. When the flow is triggered on new lead record creation, the phone numbers in the linked Salesforce trigger are reformatted into E.164 format. If the reformatting is successful, the corresponding record in Salesforce is updated. If the reformatting fails due to an incorrect input, a task is created for manual review in Salesforce.

Example process of action function:

For a phone number like (555) XXX-XXXX in the United States, the function will:

  1. Remove local formatting (parentheses, spaces, dashes).
  2. Add the +1 country code for the U.S. in front.
  3. Resulting in +1555XXXXXXX, which represents the + (country code) + (area code) + local number.

For a U.K. phone number 0XX XXXX XXXX:

  1. The function strips the local zero from the area code.
  2. Adds the +44 country code for the U.K.
  3. The result will be +44XXXXXXXXXX, following the + (country code) + (area code) + local number format.

Configuration of the actions

Phone number input
Input the merge field linked to the system of record you want to pull phone numbers from.

Format output
Select the E.164 country format from the dropdown menu to apply to the phone number input.

 

 

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