Experience & Workflow Studio

Learn how to build flows, integrate with data and start communicating with your customers

Articles

  • How reply matching works

      Quick links 1. Are there any active conversations? 2. Are there any inbound SMS triggers? 3. Mark it as 'unmatched' and redirect...

  • Merge field errors and warnings

    You can see if your flow has any errors or warnings by looking at the right side of the menubar. Errors are highlighted within no...

  • Moving, swapping and replacing nodes

    Ever created an action step in a workflow and decided to move it? Pendula makes it easy to not only move a node to another spot in...

  • View and edit a flow

    Quick links View a flow Edit a flow Flow versions   View a flow View the layout and configuration settings of a flow. In the Flo...

  • Flow builder overview

    Flow builder overview Introducing the flow builder A flow is an automated workflow built in Pendula. Flows have triggers (things t...

  • Manage your flows

    In the Flow details page, you can manage your flow. Available actions depend on whether flow is active or terminated. Quick links ...