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Georgia White

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Articles

Recent activity by Georgia White

  • Understanding handled & unhandled experience failures in Pendula

    Experience lifecycle: errored and failed experiencesErrored experiencesIf there's an issue where a flow designer can make a change that will affect in-progress experiences after making a change out...

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  • Should I be using a short code or a long code (A2P 10DLC) to send SMS in the USA?

    Key pointsIf you plan to send more than a few hundred messages per day, or need to send large bursts of messages quickly, a short code is strongly recommended.If your use case is conversational, su...

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  • Setting Permissions for the Pendula Console

    The Pendula Console allows users to create, send, and receive 1:1 SMS messages using the contact details available on their Salesforce records. By default, the Pendula SFDC Managed Package is insta...

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  • Default platform limits

    Overview The Pendula infrastructure is designed to handle high volumes of experiences across all our customers. Many of the limits outlined below are configurable depending on the use case or requi...

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  • Pendula for Salesforce Integration Overview

    Pendula’s first-class integration to Salesforce (SFDC) allows you to configure exceptional multi-channel and multi-thread customer experiences with data directly from your CRM. The integration supp...

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  • What email address and sender name does Pendula use?

    Emails are sent by default from a noreply@pendula.net address, and the sender name as your business. The sender name and reply to address of an email can be customised at any time under the Custom ...

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  • Setting up the Console messages flow in Pendula

    This article outlines how to set up a flow in Pendula to send and receive the 1:1 Console messages that are displayed on the Console component on Salesforce objects. Pre-requisites Pendula for Sa...

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  • Salesforce event trigger

    Setting up the trigger The Salesforce event trigger can be configured to trigger a Pendula flow when: A record is created A record is updated to meet condition requirements A record is created or ...

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  • What happens when someone is halfway through a previous flow version and a new flow version is activated?

    All previous flow versions will be automatically set to 'Draining' status, meaning experiences in the previous flow version will continue to experience the configuration of that flow version. Consi...

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