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Angel Cheung

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Articles

Recent activity by Angel Cheung

  • Understanding non-GSM characters

    Working with SMS What are GSM characters? GSM characters refer to the standard character set used for encoding SMS messages. This set, known as GSM 7-bit alphabet, includes the following: Letters...

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  • Outbound email

    The outbound email node sends a single email with optional attachments. There are outcomes for 'sent' and optionally 'rejected', allowing you to continue an experience even if there is a sending fa...

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  • SEP 16, 2024 | UI Improvements

    This release includes the following improvement.  Release 20240916 Activating a flow with warnings now includes clearer messaging to help you understand potential issues. 

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  • Conversation node

    How does reply matching work?Best practices for creating two way conversations with reply matching Configure your customer conversations based on anything you receive and progress flow experiences ...

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  • Outbound SMS

    Complete overview of the flow builder Send a single SMS to a designated recipient. The node offers two outcome paths based on message delivery status—sent and not sent. Handle fallbacks and failure...

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  • Webhook trigger node

    Webhook trigger: Setting up an API token The Webhook Trigger node listens for information in real-time from an external application to trigger a Pendula flow.  What is a Webhook? A webhook is a way...

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  • Rules and recipes

    In this article, you'll learn how to use rules, recipes, and custom regex patterns to manage customer replies in the Conversation Node and Inbound SMS Trigger node. These tools help you set up cond...

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  • How reply matching works

    What is Reply Matching? Reply matching is the process of evaluating incoming messages to determine the appropriate flow or action based on predefined criteria. This involves checking messages again...

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  • Best practices for creating two-way conversations with reply matching

    When creating flows that contain complex rules in the Conversation Node or Inbound SMS triggers, it's important to consider how to handle both free replies and expected responses. Leverage how repl...

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  • Webhook trigger: Setting up an API token

    What is an API token? An API token is a security credential that allows other services to securely send inbound payloads to Pendula. When using webhooks to trigger an experience, it is essential th...

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