Angel Cheung
Articles
Recent activity by Angel Cheung
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Outbound email
The outbound email node sends a single email with optional attachments. There are outcomes for 'sent' and optionally 'rejected', allowing you to continue an experience even if there is a sending fa...
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Creating a support ticket
Providing the right information when submitting a support ticket helps us investigate and resolve your issue as quickly as possible. Please include the following details when creating your request:...
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MAR 11, 2025 | Improved flow error management and other UX/UI improvements
This release includes the following improvements. Release 20250311 New error management in Flow Details We've made it easier to review and manage errored flows: Error tab: A new 'Errors' tab is n...
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MAR 4, 2025 | BCC and CC email recipients
This release includes the following improvements. Release 20250304 BCC and CC recipients in outbound emails CC (carbon copy) and BCC (blind carbon copy) recipients can now be added to your email...
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Outbound SMS
Complete overview of the flow builder Send a single SMS to a designated recipient. The node offers two outcome paths based on message delivery status—sent and not sent. Handle fallbacks and failure...
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Conversation node
How does reply matching work?Best practices for creating two way conversations with reply matching Configure your customer conversations based on anything you receive and progress flow experiences ...
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Webhook trigger node
Webhook trigger: Setting up an API token The Webhook Trigger node listens for information in real-time from an external application to trigger a Pendula flow. What is a Webhook? A webhook is a way...
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Amazon Kinesis Trigger Node
What is the Amazon Kinesis Trigger node? This node allows you to initiate a flow via the Kinesis stream. It transmits data (aka 'payload') from the Amazon Kinesis data stream into your flow. To con...
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Webhook trigger: Setting up an API token
What is an API token? An API token is a security credential that allows other services to securely send inbound payloads to Pendula. When using webhooks to trigger an experience, it is essential th...
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History (deprecated)
Quick links All experiences All outbound messages All inbound messages Filters Exporting In History, you can view a log of all experiences, inbound and outbound messages from your tenant. This is ...
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